Matilda Donkor Amanfo
About Matilda Donkor Amanfo
Matilda Donkor Amanfo is a Customer Experience Associate at Convoy Inc, where she has worked since 2021. She earned an Associate's degree in Business Administration and Management from Gwinnett Technical College between 2020 and 2023.
Work at Convoy
Matilda Donkor Amanfo has been employed at Convoy Inc as a Customer Experience Associate since 2021. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her work contributes to the overall mission of Convoy, which is to improve the logistics and freight industry through technology and customer service.
Education and Expertise
Matilda Donkor Amanfo studied at Gwinnett Technical College, where she pursued a degree in Business Administration and Management. She completed her Associate's degree from 2020 to 2023. This educational background provides her with foundational knowledge in business practices and management principles, which supports her role in customer experience.
Background
Matilda Donkor Amanfo has been active in the field of customer service since joining Convoy Inc. Her experience in this area is complemented by her academic studies, which emphasize business administration and management. This combination of education and practical experience informs her approach to customer interactions.
Professional Experience
Since starting her career as a Customer Experience Associate at Convoy Inc, Matilda Donkor Amanfo has gained valuable experience in the logistics sector. Her role involves engaging with customers, addressing inquiries, and resolving issues, thereby contributing to the company's reputation for quality service.