Matthew Lesher
About Matthew Lesher
Matthew Lesher is a Senior Operations and Customer Experience Specialist at Convoy Inc, with a background in business administration and management. He advocates for straightforward approaches to achieve goals and has extensive experience in customer service team development across multiple industries.
Work at Convoy
Matthew Lesher currently holds the position of Senior Operations/CX Specialist and Subject Matter Expert (SME) at Convoy Inc. He has been with the company since 2021. In this role, he focuses on enhancing customer experience and operational efficiency. His responsibilities include developing strategies to improve service delivery and ensuring that customer service teams are equipped to meet client needs effectively.
Education and Expertise
Matthew Lesher studied Business Administration and Management at both the University of Phoenix and Western Washington University. He attended the University of Phoenix from 2017 to 2018 and Western Washington University from 2007 to 2008. His educational background provides him with a solid foundation in business principles, which he applies in his professional roles.
Background
Matthew Lesher has a diverse professional background that spans several industries. He worked as a Department Manager at Nordstrom from 2012 to 2019, where he gained experience in retail management. Following this, he served as a Studio Manager at Orangetheory Fitness for one year in 2019 to 2020. He also worked briefly at DocuSign as a Market Development Representative in 2021.
Achievements
Throughout his career, Matthew Lesher has emphasized the importance of simple and direct approaches to achieve goals. He advocates for adhering to the fundamentals of service and demand, which has contributed to his success in building and growing customer service teams across various industries. His focus on driving results has been a key aspect of his professional philosophy.