Miauna Jones
About Miauna Jones
Miauna Jones is an Operations Associate at Convoy Inc, where she has worked since 2019. She has a background in customer service and support, having previously held positions at Worldpay, Kohl's, and State Farm.
Work at Convoy
Miauna Jones has been employed at Convoy Inc as an Operations Associate since 2019. In this role, she coordinates customer shipment needs, ensuring effective communication between internal teams and external partners. Her responsibilities include acting as a player/coach for specialists on her team, providing assistance with active shipments. Additionally, she trains carriers on product usage and performance improvement, contributing to the overall efficiency of operations.
Previous Experience
Before joining Convoy, Miauna Jones worked at Worldpay as a Customer Service Support Specialist from 2018 to 2019. Her role involved providing help desk support in Atlantic Station for a duration of nine months. Prior to that, she served as a cashier at Kohl's Department Stores in Lithonia, Georgia, for two months in 2010. She also worked at State Farm as a Claims Associate from 2015 to 2017, gaining valuable experience in customer service and claims processing.
Education and Expertise
Miauna Jones studied at Fort Valley State University, where she earned a Bachelor's Degree in Accounting from 2008 to 2009. Her educational background provides her with a solid foundation in financial principles and practices. She also completed her high school education at Heritage High School, graduating in 2008. This academic experience contributes to her expertise in operations and customer service within her current role.
Career Timeline
Miauna Jones has a diverse career timeline that includes various roles in customer service and operations. She began her career as a cashier at Kohl's Department Stores in 2010, followed by a position as a Claims Associate at State Farm from 2015 to 2017. After a brief tenure at Worldpay in 2018, she joined Convoy in 2019, where she has continued to develop her skills and expertise in operations.