Michael Acosta
About Michael Acosta
Michael Acosta is an Associate Manager of Customer Experience at Convoy Inc, where he has worked since 2022. He has a background in psychology and sociology from Kennesaw State University and has held various roles in customer experience and sales across multiple companies.
Current Role at Convoy
Michael Acosta currently serves as the Associate Manager of Customer Experience at Convoy Inc, a position he has held since 2022. In this role, he focuses on enhancing customer interactions and improving service delivery. His responsibilities include developing strategies to optimize customer satisfaction and collaborating with team members to implement effective solutions.
Previous Experience at Convoy
Before his current position, Michael Acosta worked at Convoy Inc as a Senior Customer Experience Specialist for eight months in 2022. Prior to that, he served as an Operations Specialist from 2020 to 2022. During his tenure, he contributed to various initiatives aimed at streamlining operations and enhancing customer service in the Atlanta, Georgia office.
Educational Background
Michael Acosta attended Kennesaw State University, where he earned a Bachelor of Science degree in Psychology with a minor in Sociology. His studies spanned from 2009 to 2015, providing him with a strong foundation in understanding human behavior and social dynamics, which he applies in his professional roles.
Career History
Michael Acosta has held multiple positions across various organizations. He worked as a Mobile Sales Consultant at Best Buy from 2014 to 2016 and as a Store Manager at Cellairis from 2011 to 2014. Additionally, he served as a Territory Account Manager at SCW from 2016 to 2019 and as an Account Executive at CareerBuilder for six months in 2019. His diverse experience has equipped him with skills in sales, management, and customer service.
Skills and Approach
Michael Acosta is known for his passion for both people and processes, which reflects his balanced approach to management. He aims to bring out the best in others by collaborating on innovative solutions. His strong focus on creating and iterating solutions to operational problems highlights his commitment to continuous improvement in customer experience.