Michael Williams
About Michael Williams
Michael Williams is a Senior Claims and Insurance Specialist at Convoy Inc, where he focuses on risk management and improving transportation sustainability. He holds a Bachelor of Arts in Business Administration from Eastern Washington University and has extensive experience in the insurance and financial sectors.
Work at Convoy
Michael Williams has been employed at Convoy Inc since 2019, serving as a Senior Claims and Insurance Specialist. In this role, he collaborates with leading trucking companies and shippers to facilitate the efficient movement of millions of truckloads. His responsibilities include managing claims and insurance processes, ensuring compliance, and enhancing operational efficiency within the transportation sector. He has also contributed to the design of innovative solutions aimed at addressing supply chain inefficiencies.
Education and Expertise
Michael Williams earned a Bachelor of Arts in Business Administration with a focus on Marketing from Eastern Washington University. His academic background provides a strong foundation for his expertise in risk management and carrier performance. He specializes in improving transportation sustainability, applying his knowledge to enhance operational practices within the logistics and insurance sectors.
Background
Before joining Convoy, Michael Williams held various positions in the financial and insurance industries. He worked at Springleaf Financial Services as a Financial Representative from 2011 to 2013 and later as an Assistant Manager from 2013 to 2015. He also served as a Claims Resolution Specialist III at Liberty Mutual Insurance from 2016 to 2019, where he focused on attorney-represented bodily injury claims. Additionally, he worked as a Senior Account Representative at Allstate for one year in the Greater Seattle Area.
Professional Experience
Michael Williams has accumulated extensive experience in claims management and customer service throughout his career. His tenure at Liberty Mutual Insurance involved handling complex claims, while his roles at Springleaf Financial Services allowed him to develop skills in financial management and customer relations. This diverse experience has equipped him with a comprehensive understanding of the insurance landscape, which he applies in his current role at Convoy.