Paola Andrea Chacón Acuña
About Paola Andrea Chacón Acuña
Paola Andrea Chacón Acuña is a Remote Logistics Coordinator at Convoy Inc, where she manages various cloud services to improve customer experience. She is currently pursuing a degree in Industrial Engineering at Universidad Industrial de Santander and has a background in sales and childcare.
Work at Convoy
Paola Andrea Chacón Acuña has been employed at Convoy Inc as a Remote Logistics Coordinator since 2021. In this role, she manages various cloud services, including Okta, Google Workspace, Slack, Convoy Dashboard, Kingpin, and AWS. Her responsibilities focus on enhancing the customer experience through effective logistics coordination and technology integration.
Education and Expertise
Paola is currently pursuing a degree in Industrial Engineering at Universidad Industrial de Santander, where she has been studying since 2017. She is also enrolled at Servicio Nacional de Aprendizaje (SENA), focusing on Sales Technician studies in general sales, commercial promotion, and related marketing activities, achieving a Tecnicatura since 2010. This educational background supports her expertise in logistics and customer service.
Background
Before joining Convoy, Paola worked as a Professional Intern at FOSCAL, Fundación Oftalmológica de Santander Clinica Carlos Ardila Lulle, from 2016 to 2017. She gained valuable experience during her five-month internship. Additionally, she participated in an exchange program as a Childcare Provider with Cultural Care Au Pair from 2018 to 2020, where she developed skills in communication and cultural exchange.
Achievements
In her role at Convoy, Paola achieved a resolution rate in the top range of 85-100% while addressing issues in the freight business. This accomplishment reflects her effectiveness in problem-solving and her commitment to maintaining high standards in customer service.