Quan F.
About Quan F.
Quan F. is a Customer Experience Operations professional at Convoy Inc., where he has conducted extensive interviews and developed innovative practices to enhance operational efficiency. With a background in logistics and business administration, he has held various roles at notable companies such as Amazon and Walmart, and has contributed to community service initiatives through Convoy Cares.
Work at Convoy
Currently serving in Customer Experience Operations at Convoy since 2019, Quan F. has conducted 144 interviews for various roles, including operations managers and financial analysts. Quan has onboarded over 21 operations leaders, establishing best practices for leadership onboarding. They developed the concept of carrier day rates, which initially generated $5,000 per week in recoverable incidentals and was scaled across 250 customer profiles. Additionally, Quan managed a team responsible for 52% of Convoy's total organizational volume, achieving a 62% reduction in working time per shipment. Quan is also a founding member of Convoy Cares, contributing to community service initiatives that support over 3,000 families in the Atlanta area.
Previous Experience
Before joining Convoy, Quan F. held several positions that contributed to their expertise in logistics and operations. Quan worked as a Logistics Delivery Station General Manager at Amazon from 2015 to 2018. Prior to that, they served as a Logistics Senior Operations Manager at Walmart from 2014 to 2015 and as a Logistics Manager for Quality Assurance/Systems from 2012 to 2013. Quan also gained experience as an intern at the City of Atlanta in the Department of Watershed and Wastewater Management from 2005 to 2009. These roles provided a foundation in logistics and operational management.
Education and Expertise
Quan F. holds an MBA in Business Administration from Valdosta State University, where they studied from 2010 to 2012. Prior to this, they earned a Bachelor of Business Administration with a focus on Marketing and Sociology from Savannah State University, completing their studies from 2004 to 2009. Additionally, Quan participated in an international business program at Valdosta State University in Istanbul, Turkey, for two months in 2012. This educational background supports their expertise in customer experience and operations management.
Achievements
Quan F. has received several awards during their tenure at Convoy. They were awarded the Top Carrier Award for two consecutive years for accounts within their operational scope. Quan also received the H1 Shipper Kick Off Award for Best Cross Collaboration and was a finalist for Convoy's Take Ownership Award in Q4. These recognitions reflect their contributions to operational excellence and cross-functional collaboration within the organization.