Quan Farley
About Quan Farley
Quan Farley is a Senior Manager of Customer Experience Operations at Convoy Inc, with extensive experience in logistics and customer service management. He has held various roles in organizations such as Amazon, Walmart, and Valdosta State University, and possesses an MBA in Business Administration.
Current Role at Convoy Inc
Quan Farley serves as the Senior Manager of Customer Experience Operations at Convoy Inc. He has held this position since 2022, contributing to the company's efforts in enhancing customer satisfaction and operational efficiency. His role involves overseeing customer experience strategies and managing a team to ensure high-quality service delivery. Farley's extensive background in customer experience operations supports his current responsibilities.
Previous Experience at Convoy Inc
Prior to his current role, Quan Farley worked at Convoy Inc as the Customer Experience Operations Manager from 2019 to 2022. During this three-year tenure, he focused on improving customer interactions and streamlining processes within the organization. His experience at Convoy Inc laid the foundation for his advancement to a senior managerial position.
Education and Expertise
Quan Farley earned his Master of Business Administration (MBA) from Valdosta State University, where he studied Business Administration from 2010 to 2012. He also holds a Bachelor of Business Administration in Marketing and Sociology from Savannah State University, completed from 2004 to 2009. His educational background supports his expertise in business process improvement and customer experience management.
Career Background in Logistics and Operations
Farley has a diverse career background in logistics and operations. He worked at Amazon as a Logistics Delivery Station Manager from 2015 to 2019 and held various roles at Walmart, including Logistics Manager and Quality Assurance/Systems Manager from 2012 to 2015. His experience in these roles has equipped him with a comprehensive understanding of operational efficiency and team management.
Internship and Early Career Experience
Quan Farley began his career with an internship at the City of Atlanta, where he worked in the Department of Watershed and Wastewater Management from 2005 to 2009. He also gained experience at Valdosta State University in various capacities, including as a Junior Development Officer Manager Graduate Assistant and in the Office of Social Equity. These early experiences contributed to his professional development and skill set.