Richard Nguyen
About Richard Nguyen
Richard Nguyen is a Support Operations Specialist at Convoy Inc, where he has worked since 2021. He holds a Bachelor of Arts in Finance from California State University-Fullerton and has experience in customer service and financial assistance roles.
Work at Convoy
Richard Nguyen currently serves as a Support Operations Specialist at Convoy Inc, a position he has held since 2021. In this role, he leads the management and training of a contractor team to improve resolution processes for related work items. Prior to this, he worked as an Operations Specialist at Convoy from 2019 to 2021, where he contributed to various operational tasks. His responsibilities include collaborating with internal managers to develop and refine post-shipment processes, ensuring efficient operations within the company.
Education and Expertise
Richard Nguyen earned a Bachelor of Arts in Finance from California State University-Fullerton, completing his studies from 2011 to 2016. His educational background in finance provides him with a solid foundation for his roles in operations and support. This academic experience contributes to his understanding of financial processes, which is essential in his current position, particularly in managing post-payment issues.
Background
Before joining Convoy, Richard Nguyen gained experience in customer service and finance. He worked as a Customer Service Representative at Primal Elements from 2017 to 2018 in Huntington Beach, California. Following this role, he served as a Financial Assistant at Behavioral Health Works, Inc. from 2018 to 2019 in Anaheim, California. These positions helped him develop skills in customer interaction and financial management, which he applies in his current role.
Achievements
In his role at Convoy, Richard Nguyen serves as a Subject Matter Expert (SME) for escalations involving post-payment issues with carriers and factoring companies. His expertise in this area allows him to effectively address complex issues, contributing to the overall efficiency of the support operations team. His leadership in managing and training contractor teams further enhances the resolution processes within the organization.