Sergio Muñoz
About Sergio Muñoz
Sergio Muñoz is an IT Support Specialist at Convoy Inc in Seattle, Washington, where he has worked since 2021. He has a background in information systems and has held various IT roles, including positions at Coalfire and Perkins Coie LLP, while also pursuing a side career in DJing.
Work at Convoy
Sergio Muñoz has been employed at Convoy Inc since 2021 as an IT Support Specialist. In this role, he supports over 1500 users with various native and SaaS applications, primarily in a Mac environment. He utilizes Atlassian Jira for IT Service Management, ensuring efficient handling of user requests and issues. Prior to his current position, he served as a Service Desk Technician II at Convoy from 2019 to 2021.
Education and Expertise
Sergio Muñoz holds a Master of Science in Information Systems from the University of Washington's Michael G. Foster School of Business, which he completed in 2020. He also earned a Bachelor of Business Administration in Computer Information Systems from Western Michigan University's Haworth College of Business in 2015. Additionally, he has an Associate of Arts degree from Kalamazoo Valley Community College, obtained in 2014.
Background
Sergio Muñoz began his career in IT as a Help Desk / AV Assistant at Western Michigan University from 2012 to 2015. He then worked as a Help Desk Analyst I at Foss Maritime Company from 2015 to 2017, followed by a role as a Service Desk Support Analyst at Perkins Coie LLP from 2017 to 2018. He also served as an Audio Visual Services Technician at Perkins Coie LLP from 2018 to 2019. Before joining Convoy, he worked as an Associate Security Consultant at Coalfire for six months in 2021.
Achievements in DJing
In addition to his IT career, Sergio Muñoz has a side career as a DJ. He has performed at notable events, including the HTC Vive corporate holiday party and the Classic Northwest concert at T-Mobile Park. He has also DJed at the Seattle Mariners game and the Wounded Warrior Project 5K, showcasing his skills in a variety of high-profile settings.
Mentorship and Team Support
Sergio Muñoz actively provides mentorship to junior team members within his organization. He focuses on enhancing their skills and knowledge, contributing to their professional development and the overall effectiveness of the IT support team.