Susana Fernandez Batlle
About Susana Fernandez Batlle
Susana Fernandez Batlle is a professional in Live Operations with extensive experience in logistics and client management. She has worked at Convoy Inc since 2018 and has a strong background in resolving operational issues in the trucking industry.
Work at Convoy
Susana Fernandez Batlle has been employed at Convoy Inc since 2018, where she holds a position in Live Operations. In this role, she is responsible for managing operational challenges and ensuring efficient logistics processes. She resolves an average of 100 cases per day related to Over, Short, and Damaged (OS&D) situations within the trucking and logistics industry. Her expertise contributes to maintaining high standards of client service and operational efficiency.
Education and Expertise
Susana studied at Universidad Complutense de Madrid, where she pursued a degree in Veterinaria, achieving Licenciatura from 2006 to 2011. This educational background has equipped her with analytical and problem-solving skills relevant to her current role in logistics. Additionally, she possesses extensive experience in direct client management and communication, particularly in logistics and operations, enhancing her ability to navigate complex operational scenarios.
Background
Before joining Convoy, Susana worked at Eldon Enclosures as a Back Office - Sales from 2017 to 2018 in Prejmer, Braşov, Romania. Her career also includes roles at CGS (Computer Generated Solutions), where she served as a Customer Service Agent from 2013 to 2014 and as a Quality Assurance professional from 2015 to 2017, both in Braşov, Romania. These positions provided her with a solid foundation in customer service and quality management.
Language Proficiency
Susana is bilingual in English and Romanian, with an intermediate level of proficiency in Catalan, in addition to being a native Spanish speaker. This language proficiency allows her to communicate effectively with a diverse range of clients and colleagues, enhancing her capabilities in client management and operational roles.
Team Management and Skills
Throughout her career, Susana has managed teams of up to 30 people, focusing on client safety and performance metrics across various projects. She has developed skills in project detail monitoring and error detection, which are critical for identifying issues that could impact client safety. Her experience in managing teams and ensuring operational excellence positions her as a valuable asset in the logistics sector.