Tanner Lien
About Tanner Lien
Tanner Lien is a Customer Success Manager at Convoy Inc, where he has worked since 2020. He has a background in operations and account management, having previously transformed a margin-negative account into a positive one within ten weeks.
Work at Convoy
Tanner Lien has been serving as a Customer Success Manager at Convoy Inc since 2020. In this role, he focuses on building trust with strategic partners and enhancing customer satisfaction. His efforts have led to positive feedback from customers, noting improvements in service levels and identifying potential for growth. Prior to his current position, he worked as a Senior Operations Specialist at Convoy from 2018 to 2020, where he contributed to operational efficiencies.
Education and Expertise
Tanner Lien earned a Bachelor’s Degree in Sport Management with minors in Business and History from Washington State University. He attended the university from 2011 to 2015. His educational background provides a foundation for his roles in customer success and operations management.
Background
Tanner Lien has a diverse work history that includes various roles across different organizations. He began his career as a Warehouse Worker at Postal Express in 2013. He then served as a Water Maintenance Aide for the City of Bellevue from 2015 to 2016. In 2016, he transitioned to Northwest Athletics as an Account Manager and later worked at LA Fitness as an Operations Manager until 2018.
Achievements
During his tenure as an Account Manager at Northwest Athletics, Tanner successfully transformed a margin-negative account into a positive margin within 10 weeks of taking over. This achievement demonstrates his ability to drive results and improve account performance in a short timeframe.