Veronica Bell, Ms
About Veronica Bell, Ms
Veronica Bell is a customer experience professional currently working at Convoy Inc since 2021. She has a background in counseling psychology and has held various roles in public service and education, demonstrating her leadership and project management skills.
Work at Convoy
Veronica Bell has been working at Convoy Inc as a Customer Experience professional since 2021. In her role, she leads special projects focused on achieving progressive results for the company. Her responsibilities include applying her expertise in evidence-based therapy and program management to enhance the overall customer experience. Veronica's leadership and project management skills are evident in her ability to drive initiatives that align with Convoy's goals.
Previous Experience
Before joining Convoy, Veronica Bell worked at the Georgia Department of Human Resources as an Enforcement Agent 3 from 2007 to 2013. This role involved enforcement responsibilities for six years. Following that, she served as an Assistant Counselor at Rockdale County Public Schools for one year, from 2019 to 2020. These positions contributed to her extensive background in customer service and support.
Education and Expertise
Veronica Bell holds a Master's degree in Counseling Psychology from Troy University, which she completed from 2007 to 2010. She also earned a Bachelor of Arts in Psychology from Tuskegee University, studying there from 2002 to 2006. Her educational background provides her with a strong foundation in evidence-based therapy and program management, which she utilizes in her current role to improve customer interactions.
Skills and Contributions
Veronica possesses skills in website design and management, which enhance her problem-solving capabilities. Her expertise allows her to troubleshoot effectively, contributing to the overall efficiency of customer experience initiatives. By integrating her technical skills with her background in psychology, she is able to address customer needs comprehensively.