Victor M.
About Victor M.
Victor M. is a Bilingual Operations Specialist at Convoy Inc., where he provides Spanish support and trains carriers. He has a background in communications and customer service, having previously worked at the Greater Issaquah Chamber of Commerce and Nintendo.
Work at Convoy
Currently, Victor M. serves as a Bilingual Operations Specialist at Convoy Inc., a position he has held since 2019. In this role, he provides Spanish support to the team and assists with Spanish translations. He is responsible for writing and auditing Operations Standard Operating Procedures (SOPs), ensuring that processes are clear and effective. Victor also trains carriers on how to utilize Convoy's product, aiming to enhance their performance and facilitate business growth. Additionally, he contributes to building a positive culture within his small team at Convoy.
Previous Experience
Before joining Convoy, Victor M. worked at the Greater Issaquah Chamber of Commerce as a Communications Coordinator from 2016 to 2017. His role involved managing communications and supporting community engagement initiatives. He also worked at Nintendo as a Bilingual Customer Service Representative from 2018 to 2019, where he provided customer support in both English and Spanish, addressing inquiries and resolving issues for a diverse customer base.
Education and Expertise
Victor M. studied at the University of Washington, where he earned an Associate of Arts and Sciences (AAS) degree in Sociology from 2012 to 2016. His educational background provides him with a solid foundation in understanding social dynamics and communication, which he applies in his professional roles. His bilingual capabilities further enhance his effectiveness in operations and customer service.
Skills and Contributions
Victor M. is recognized as a subject matter expert within his team at Convoy Inc. He leverages his expertise to guide team members in specific areas, contributing to overall team efficiency and knowledge sharing. His ability to communicate effectively in both English and Spanish allows him to bridge gaps and support diverse stakeholders, enhancing collaboration and operational success.