Rogerio Vencio, MBA, Pmp®, Psm I®, Itil
About Rogerio Vencio, MBA, Pmp®, Psm I®, Itil
Rogerio Vencio is an ITSM Service Administrator at Cooke Inc. in Saint John, New Brunswick, Canada, with extensive experience in IT project management and service delivery across various companies, including IBM and Xerox.
Current Role at Cooke Inc.
Rogerio Vencio serves as an ITSM Service Administrator at Cooke Inc. since 2023. His role involves managing IT service management processes and ensuring effective service delivery. He operates on-site in Saint John, New Brunswick, Canada. His responsibilities include overseeing service requests, incidents, and change management, contributing to the overall efficiency of IT operations.
Previous Experience at Magneti Marelli
Rogerio Vencio worked at Magneti Marelli as an IT Project Manager and IT Manager from 2002 to 2008. During his six years there, he managed various IT projects, overseeing their execution and ensuring alignment with organizational goals. His experience at Magneti Marelli laid the foundation for his career in IT service management.
Professional Background at IBM
Rogerio Vencio held multiple roles at IBM, including IT Service Delivery Manager from 2009 to 2015, Change Manager from 2018 to 2019, and IT Service Delivery Manager - Team Lead from 2015 to 2017. His tenure at IBM spanned over six years, during which he developed workflows for Problem Management, Knowledge Management, and Change Management processes, enhancing operational efficiency.
Education and Certifications
Rogerio Vencio holds a Master of Business Administration (MBA) in Project Management from Veris, completed between 2015 and 2016. He also studied Information Systems at Universidade Paulista from 2008 to 2010 and earned a degree in Computer Science from Anhanguera Educacional from 2002 to 2006. Additionally, he is certified in Project Management Professional (PMP), Professional Scrum Master I (PSM I), and ITIL.
Contributions to Workflow Improvement
Throughout his career, Rogerio Vencio has pioneered the creation of workflows for Service Request and Incident ticket management, improving response times and customer satisfaction. He developed comprehensive reporting systems using EasyVista, which provided operational insights and real-time visibility into key performance indicators. He also conducted training sessions on EasyVista, enhancing team members' skills and promoting continuous process improvement.