Ludmila Sofia Biagi
About Ludmila Sofia Biagi
Ludmila Sofia Biagi is a Customer Experience Lead at CookUnity, with a background in luxury hospitality, having previously worked at Four Seasons Hotels and Resorts in various roles. She holds a degree in Tourism and Hospitality from Universidad Nacional de Lanús and is fluent in multiple languages.
Work at CookUnity
Ludmila Sofia Biagi currently serves as the Customer Experience Lead at CookUnity, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and engagement. Prior to this, she worked as a Customer Experience Specialist at CookUnity from 2021 to 2022. Her experience in customer service within the food industry contributes to her effectiveness in this position.
Previous Experience at Four Seasons Hotels and Resorts
Ludmila Biagi has extensive experience in the luxury hospitality sector, having worked at Four Seasons Hotels and Resorts in various roles. She served as a Food and Beverages Supervisor from 2020 to 2021 in Buenos Aires, Argentina. Additionally, she held positions as a Hostess from 2017 to 2019, Pool and Beach Team Leader for one month in Punta Mita, and Pool Team Leader for three months in Buenos Aires. Her roles at Four Seasons involved providing high-quality service and managing guest experiences.
Education and Expertise
Ludmila Biagi holds a Licenciatura in Turismo y Hotelería from Universidad Nacional de Lanús, where she studied from 2011 to 2014. She also completed the FCE First Certificate in English at the University of Cambridge. Her educational background supports her expertise in customer service and hospitality management, particularly in luxury settings.
Language Proficiency and Skills
Ludmila Biagi is fluent in multiple languages, including English, Spanish, Portuguese, and Italian. This linguistic ability enhances her communication skills in diverse environments. She is known for her excellent presence and diction, which contribute to her proactive and responsible approach in customer service roles. Her strong problem-solving skills enable her to assess situations quickly and meet deadlines effectively.
Background in Hospitality
Ludmila Biagi began her career in hospitality at Casa Calma Wellness Boutique Hotel as a Reception, Food and Beverages Intern in 2014. She has since accumulated significant experience in various roles within the hospitality industry, including positions as a Spa Receptionist and Camarera de eventos at Four Seasons. Her background reflects a commitment to delivering first-class service in luxury environments.