Sofia Seivane
About Sofia Seivane
Sofia Seivane is a Customer Experience Team Lead at CookUnity, where she transitioned from a Customer Experience Specialist II in 2023. She has a diverse background in customer service and operations, with previous roles at Wing and experience in bilingual support.
Current Role at CookUnity
Sofia Seivane currently serves as the Customer Experience Team Lead at CookUnity, a position she has held since 2023. In this role, she oversees customer service operations and leads a team dedicated to enhancing the customer experience. Her transition from Customer Experience Specialist II to Team Lead within the same organization reflects her growth and development in the field.
Previous Experience at CookUnity
Before her current position, Sofia worked at CookUnity as a Customer Experience Specialist from 2022 to 2023. She further advanced to Customer Experience Specialist II in 2023, where she contributed to improving customer satisfaction and engagement. Her experience at CookUnity has equipped her with valuable insights into customer needs and operational efficiencies.
Background in Customer Operations
Sofia has a diverse background in customer operations, having worked at Wing as a B2B Operations professional from 2021 to 2022 and as a TS Activations Agent from 2020 to 2021. These roles allowed her to develop a comprehensive skill set in both customer-facing and technical operations, enhancing her ability to manage customer relationships effectively.
Educational Qualifications
Sofia holds a Licenciatura in Comunicación audiovisual from Universidad Nacional de las Artes, which she completed from 2015 to 2016. She also studied Lengua y literatura inglesa at Centro universitario de Idiomas CUI, achieving a Curso in 2016. Additionally, she completed a Curso in Community Management at Capacitarte in 2019 and a Curso in Fotografía at Centro cultural San Martín in 2016. Her educational background supports her roles in customer experience and communication.
Remote Work and Bilingual Skills
Sofia has experience working remotely as a bilingual agent, providing customer service to international clients. Her strong foundation in English language and literature enhances her communication skills, enabling her to effectively engage with English-speaking customers. This bilingual capability is a significant asset in her customer experience roles.