John Perry
About John Perry
John Perry is a Product Analyst at Cooleaf, where he has worked since 2023. He has a background in customer support and operations, and he holds a Bachelor of Business Administration in Marketing from Georgia State University.
Work at Cooleaf
John Perry has held multiple roles at Cooleaf, starting as an Intern from 2018 to 2019. He then transitioned to a Customer Support Specialist for one year, from 2019 to 2020. Following this, he served as a Customer Operations Specialist for two years, from 2020 to 2022. In 2023, he took on the role of Product Analyst, where he has been actively involved in designing mock-ups for new features and collaborating with the UX team.
Education and Expertise
John Perry studied at Georgia State University, where he earned a Bachelor of Business Administration (BBA) with a focus on Marketing. His academic journey spanned five years, from 2012 to 2017. This educational background has equipped him with the knowledge and skills necessary for his roles in product analysis and customer operations.
Background
John Perry has developed a career in product analysis and customer support, primarily at Cooleaf. His experience includes handling escalations from Level 2 support, ensuring the efficient resolution of complex issues. He plays a significant role in organizing and prioritizing the backlog of stories for technical estimation, contributing to Agile-Scrum development cycles.
Achievements
In his current role as a Product Analyst, John Perry collaborates with the UX team to design mock-ups for new features, focusing on UI/UX changes. His contributions to the development process are essential for enhancing product functionality and user experience.