Galina Knop 🇺🇦
About Galina Knop 🇺🇦
Galina Knop is a Manager of EMEA Professional Services at Copado, with a strong background in Salesforce development and project management. She holds multiple degrees in Computer Science and International Economics and has extensive experience in various technical roles across several companies.
Work at Copado
Currently, Galina Knop serves as the Manager of EMEA Professional Services at Copado, a position she has held since 2021. In this role, she oversees various professional services projects across the EMEA region. Prior to this role, she worked as a DevOps Implementation Manager and a Technical Customer Success Manager at Copado, contributing to the company's Salesforce DevOps solutions. Her experience at Copado spans multiple roles, demonstrating her expertise in managing customer success and implementation processes within the Salesforce ecosystem.
Education and Expertise
Galina Knop holds a Master’s degree equivalent in International Economics from Oles Honchar Dnipropetrovsk National University, where she studied from 2009 to 2012. She also earned a Bachelor of Computer Science and a Master’s degree equivalent in Computer Science from Dniprodzerzhynsk State Technical University between 2004 and 2009. Additionally, she studied at Trinity Western University, completing an English Language Institute program in 2012. Her educational background supports her skills in programming languages such as JavaScript, Apex, and SOQL, as well as her proficiency in Salesforce development.
Professional Background
Galina Knop has a diverse professional background with experience in various roles related to technology and customer service. Before joining Copado, she worked as a Technical Account Specialist at The Stars Group in 2017 and as an Application Support Engineer for Salesforce CRM at Nintex from 2018 to 2019. Additionally, she has experience as a freelance Translator/Interpreter and Localization Specialist. Her career reflects a strong focus on technical support and customer success within the technology sector.
Technical Skills and Certifications
Galina possesses a strong technical skill set, including proficiency in project management and collaboration tools such as Azure Boards, Confluence, and Jira. She is experienced in using enterprise PaaS platforms like Azure, GCP, and Heroku, which are essential for cloud-based solution development. Galina holds a Salesforce DevOps certification, highlighting her expertise in Salesforce DevOps practices. Her familiarity with software tools such as Copado, Mission Control, and ElementsCloud further enhances her capabilities in managing professional services projects.
Multi-lingual Communication Skills
Galina Knop is multi-lingual, which enhances her ability to communicate and collaborate effectively in diverse environments. This skill is particularly valuable in her roles that require interaction with clients and stakeholders from various backgrounds. Her language proficiency supports her work in professional services, allowing her to bridge communication gaps and facilitate successful project outcomes.