Johanna Cruz
About Johanna Cruz
Johanna Cruz is a Customer Success Manager at Copado, with a background in engineering and business analysis. She has held various roles in companies such as Cisco Systems and Malwarebytes, accumulating extensive experience in customer relations and account management.
Current Role at Copado
Johanna Cruz serves as a Customer Success Manager at Copado, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in account management and customer relations. Her responsibilities include managing client accounts, addressing customer needs, and facilitating effective communication between clients and the company.
Previous Experience in Customer Success
Before joining Copado, Johanna Cruz accumulated significant experience in customer success roles. She worked at Malwarebytes in various capacities, including Customer Success Manager from 2020 to 2022, where she managed customer relationships and ensured product adoption. Additionally, she served as an Enterprise Account Manager and Small Business Account Manager, contributing to her expertise in managing diverse client accounts.
Professional Background in Engineering and Analysis
Johanna Cruz began her career in engineering and analysis. She worked as an Environmental/Safety Engineer at Electro Tech Coatings Inc. from 2008 to 2010. Prior to that, she held positions as a Sr. Technical Intern at Space Systems Loral and as a Student Contractor at Boston Scientific. Her experience at Cisco Systems included roles as a Business Analyst and Reconciliation Specialist, enhancing her analytical skills.
Educational Background
Johanna Cruz studied at San Jose State University, where she earned a degree in Industrial Systems Engineering. She also completed her secondary education at Notre Dame High School. Her educational background provides a strong foundation for her career in customer success and engineering.