Kristin Graham
About Kristin Graham
Kristin Graham serves as the Principal of Customer Success at Copado, where she has worked since 2023. With extensive experience at Hagerty and other companies, she has held various roles in customer success, management, and sales over a career spanning several decades.
Current Role at Copado
Kristin Graham currently serves as Principal of Customer Success at Copado, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Copado's solutions. Her leadership in customer success aims to drive engagement and retention among clients.
Previous Experience at Copado
Kristin Graham worked at Copado from 2020 to 2023, initially as a Customer Success Manager for one year before advancing to Team Lead of Customer Success Managers for two years. During her tenure, she contributed to the development of customer success strategies and improved client relationships.
Career at Hagerty (U.S.)
Kristin Graham has extensive experience at Hagerty (U.S.), where she held various roles over several years. Her positions included IT Onboarding and Access Manager, Scrum Master, Delivery Manager, Senior Delivery Manager, Business Analyst, Endorsement Manager, and Customer Service Representative. This diverse background provided her with a comprehensive understanding of customer service and operational management.
Educational Background
Kristin Graham studied at Calvin University, where she earned a Bachelor of Science degree in Business Administration and Management from 1988 to 1992. This educational foundation has equipped her with essential skills for her roles in customer success and management.
Early Career Experience
Before her extensive career at Hagerty, Kristin Graham worked at Leon Plastics Inc as an Inside Sales Representative from 1992 to 1997. This early experience in sales contributed to her understanding of customer needs and business operations.