Matt Barclay
About Matt Barclay
Matt Barclay serves as the Director of Global Support at Copado, where he utilizes his extensive experience in customer service and product development to enhance client interactions through AI integration. He has held various roles in the tech industry, demonstrating a commitment to client lifecycle management and team scaling.
Work at Copado
Matt Barclay currently serves as the Director of Global Support at Copado, a position he has held since 2021. In this role, he focuses on enhancing customer service experiences and integrating AI solutions into support escalation workflows. Prior to this, he worked as Senior Manager of Global Support at Copado from 2019 to 2021. His responsibilities include gathering insights to adapt to customer needs and contributing to the development of AI-driven customer support models.
Education and Expertise
Matt Barclay studied at the University of Wisconsin-Madison, where he achieved a degree in Computer Science. He also attended DePaul University, furthering his education in relevant fields. His educational background supports his expertise in technical and product development, as well as customer service and client lifecycle management.
Background
Before joining Copado, Matt Barclay worked at Frontline Education as a Senior Client Services Manager for AppliTrack from 2014 to 2018. He then transitioned to Cityzenith as Global Customer Service and Operations Manager for a brief period in 2019. His career has been marked by a strong commitment to clients and a focus on improving service experiences.
Achievements
Matt Barclay has authored an article on enhancing customer service with CopadoGPT technology, demonstrating his thought leadership in the field. He has a proven history of guiding iterative product development and managing teams through transitions. His work includes a focus on scaling teams, processes, and products, as well as integrating AI into customer support workflows.