Nick C.
About Nick C.
Nick C. serves as the Vice President of Customer Success & Support at Copado, bringing extensive experience from Salesforce where he held various leadership roles. He has a strong background in customer success strategies, data analytics, and software engineering, having worked with over 500 customers to enhance adoption and drive growth.
Current Role at Copado
Nick C. serves as the Vice President of Customer Success & Support at Copado since 2023. In this role, he is responsible for overseeing customer success initiatives and support strategies to enhance client engagement and satisfaction. His leadership focuses on ensuring that customers derive maximum value from Copado's offerings.
Previous Experience at Salesforce
Nick C. has extensive experience at Salesforce, where he held multiple roles from 2014 to 2023. He began as Director of Platform & Architecture Specialist, then progressed to Senior Director in the Platform & Analytics Architects group. He also served as Engagement Director in the Customer Success Group, where he pioneered data-driven engagement models and expanded the Architecture & AI functions by 300%. His tenure at Salesforce spanned over six years.
Technical Background and Early Career
Nick C. has a solid technical foundation, having worked as a Senior Software Engineer and Principal Software Engineer at Thomson Reuters from 2006 to 2011. He also served as Tech Lead/Architect at Demand Chain Systems from 2011 to 2014. His early career included a role as Systems Analyst at Guidant Corporation/Boston Scientific from 2003 to 2006, where he developed his skills in software engineering and system analysis.
Education and Qualifications
Nick C. holds a Bachelor of Science in Business (BSB) with a focus on Management Information Systems and Marketing from the University of Minnesota - Carlson School of Management, achieved between 1999 and 2003. He furthered his education by obtaining a Master of Business Administration (MBA) with a specialization in Data Analytics from the same institution, completing his studies from 2008 to 2013.
Achievements in Customer Success
Throughout his career, Nick C. has worked with over 500 customers on various projects, focusing on implementation and architecture workshops. He led teams responsible for over $5.9 billion in Annual Recurring Revenue (ARR) and achieved a 350% increase in Annual Contract Value (ACV) influence targets. His work emphasizes driving adoption and value within customer engagements.