Shelley Hoolihan
About Shelley Hoolihan
Shelley Hoolihan is a Senior Customer Success Manager with extensive experience in Salesforce-related roles, including positions at Conga and Copado. She holds a degree in English and creative writing from the University of Colorado Boulder and has a strong interest in Salesforce ISVs, start-ups, and SaaS companies.
Current Role at Copado
Shelley Hoolihan currently serves as a Senior Customer Success Manager at Copado, a position she has held since 2024. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in customer-facing roles within the Salesforce ecosystem. Her responsibilities include managing customer relationships and driving product adoption.
Previous Experience at Copado
Prior to her current role, Shelley worked at Copado as a Customer Success Engineer from 2023 to 2024. In this capacity, she contributed to customer onboarding and support, helping clients maximize the value of Copado's solutions. Additionally, she served as a Sales Engineer at Copado from 2021 to 2023, where she utilized her technical skills to support sales initiatives.
Professional Background in Customer Success
Shelley has a diverse background in customer success and business analysis, primarily within the Salesforce ecosystem. Before joining Copado, she worked at Conga in various roles, including Senior Product Specialist and Senior Business Analyst, where she developed expertise in customer engagement and product management. Her experience at Optiv Inc as a Salesforce Administrator further enhanced her technical knowledge.
Educational Background
Shelley studied at the University of Colorado Boulder, earning a degree in English with a focus on creative writing from 2001 to 2005. She also participated in a study abroad program at Palazzo Rucellai in 2004, where she studied Italian language and culture. This educational background contributes to her strong communication skills in professional settings.
Interest in Salesforce and SaaS
Shelley has a strong interest in Salesforce Independent Software Vendors (ISVs), start-ups, and Software as a Service (SaaS) companies. Her career choices reflect her commitment to working in environments that foster innovation and customer success, particularly within the Salesforce ecosystem.