Michelle Alacon
About Michelle Alacon
Michelle Alacon is a Patient Service Representative currently employed at COPE Health Solutions, where she has worked since 2020. She has a diverse background in customer service and healthcare, with previous roles at InterContinental Hotels Group, Din Tai Fung Restaurant, and Glendale Community College.
Work at COPE Health Solutions
Michelle Alacon has been employed at COPE Health Solutions as a Patient Service Representative since 2020. In this role, she coordinates Covid-19 vaccine appointments by communicating directly with patients to gather necessary health information. She utilizes Athena electronic health records service to document patient interactions and manage medical records effectively.
Previous Experience in Hospitality and Service
Before her current position, Michelle worked in various roles within the hospitality and service industry. She served as a Guest Services Specialist at InterContinental Hotels Group (IHG®) for four months in 2017 in the Greater Los Angeles Area. Additionally, she was a Lead Server at Din Tai Fung Restaurant Inc from 2014 to 2019 in Costa Mesa, California, where she worked for five years. Michelle also held a position as Functions Coordinator at Sand Hill Road for six months in Melbourne, Australia.
Education and Expertise
Michelle Alacon earned her Bachelor's Degree in Economics from the University of California, Irvine, where she studied from 2011 to 2015. She also attended Glendale Community College, where she achieved a Registered Nursing/Registered Nurse qualification in 2019. During her time at Glendale Community College, she worked as a Biology Collaborative Learning Center Tutor for four months in 2019.
Early Career in Food Service
Michelle began her career in the food service industry, working as a Team Leader at Chick-fil-A for six months in Newport Beach, California, from 2012 to 2013. This early experience contributed to her skills in customer service and team management.