Andreas Kraus
About Andreas Kraus
Andreas Kraus serves as the Head of Support at CopeCart, a position he has held since 2021. With extensive experience in customer support roles across various companies, he specializes in building remote support departments and enhancing team performance.
Work at CopeCart
Andreas Kraus has been serving as the Head of Support at CopeCart since 2021. In this role, he focuses on developing and managing the support department, ensuring efficient operations and high-quality customer service. His experience in remote support management contributes to the effectiveness of the team, which operates in a fully remote environment.
Previous Experience in Customer Support
Before joining CopeCart, Andreas Kraus held various positions in customer support and management. He worked at Genesis Global Limited as a VIP Account Manager for eight months in Malta and served as the VIP Team Lead for two months in 2019. He also worked at Cashmio Online Casino as a VIP Manager for six months and at bet-at-home.com as a Group Leader in Customer Service for four months.
Specialization in Remote Support Management
Andreas Kraus specializes in building and managing remote-based support departments. His expertise in this area allows him to implement effective strategies that enhance team performance and customer satisfaction. He emphasizes the importance of employee happiness and ownership within his team, contributing to a positive work environment.
Education and Training
Andreas Kraus studied at Städtische Berufsoberschule Regensburg. His educational background provides a foundation for his career in customer support and management, equipping him with the skills necessary to excel in various roles within the industry.
Achievements in Customer Support
In his previous roles, Andreas Kraus successfully decreased response times by up to 95%. This achievement reflects his commitment to improving customer service efficiency and enhancing the overall customer experience.