Iryna Shymbra
About Iryna Shymbra
Iryna Shymbra is a Customer Support Manager at CopeCart GmbH, where she has worked since 2020. She has a background in education and intercultural communication, having held various roles at Otto-Friedrich-Universität Bamberg and DAAD Deutscher Akademischer Austauschdienst.
Work at CopeCart
Iryna Shymbra has been serving as the Customer Support Manager at CopeCart GmbH since 2020. In this role, she is responsible for overseeing customer support operations, ensuring that client inquiries are addressed efficiently and effectively. Her tenure at CopeCart has lasted for four years, during which she has contributed to enhancing customer satisfaction and support processes.
Education and Expertise
Iryna Shymbra is currently pursuing a Master's degree in Germanistik mit Schwerpunkt DaF at Otto-Friedrich-Universität Bamberg, a program she has been engaged in since 2015. She previously earned a Master's degree in Interkulturelle Kommunikation und Translationswissenschaft from National University 'Ivan Franko' in Lviv, completing her studies in 2015. Her educational background equips her with a strong foundation in language and cultural communication.
Background
Iryna Shymbra has a diverse professional background in academia and customer support. She worked at Otto-Friedrich-Universität Bamberg as a Tutor for the Internationale Sommer-Universität Bamberg for one month in 2018 and served as a Student Assistant in the Akademisches Auslandsamt from 2017 to 2019. Additionally, she was involved with DAAD Deutscher Akademischer Austauschdienst as a volunteer in the 'Europa macht Schule' project during two separate terms, from 2017 to 2018 and again from 2018 to 2019.
Previous Work Experience
Before her current role, Iryna Shymbra gained valuable experience in various positions at Otto-Friedrich-Universität Bamberg. She worked as a Student Assistant for the International Summer University in 2017 for three months and as a Student Assistant in the Academic Foreign Office from 2017 to 2019. Her involvement in these roles provided her with insights into academic support and international education.