Vikki Shimoda
About Vikki Shimoda
Vikki Shimoda is a Senior Onboarding Specialist currently working at Copper in Toronto, Ontario, Canada. She has a diverse background in customer success and project management, with previous roles at Rethink Solutions Inc. and Vision Critical.
Work at Copper
Vikki Shimoda currently serves as a Senior Onboarding Specialist at Copper, a position she has held since 2021. In this role, she focuses on facilitating the onboarding process for new clients, ensuring they have a smooth transition to using Copper's services. Her responsibilities include training clients, addressing their inquiries, and helping them maximize the platform's features. Shimoda's experience in customer success and project management contributes to her effectiveness in this role.
Previous Experience at Rethink Solutions Inc.
Before joining Copper, Vikki Shimoda worked at Rethink Solutions Inc. as the Manager of Customer Success from 2020 to 2021. During her tenure, she was responsible for enhancing customer satisfaction and retention by improving organizational processes. Her focus on exceeding corporate goals was a key aspect of her role, contributing to the overall success of the customer success team.
Career Background in Project Management
Vikki Shimoda has a diverse background in project management, having worked at Vision Critical in various capacities. She served as Team Lead - Project Management for 10 months in 2011 and as an Account Manager from 2008 to 2011. Additionally, she worked at Fjord Interactive as a Project Manager from 2006 to 2008. These roles provided her with extensive experience in managing projects and leading teams, which she applies in her current position.
Education and Expertise
Vikki Shimoda holds a Bachelor of Arts (B.A.) in Psychology from St. Francis Xavier University, where she studied from 1997 to 2001. Her educational background in psychology equips her with strong interpersonal skills and an understanding of human behavior, which are beneficial in her roles in customer success and onboarding. She aims to expand her leadership responsibilities as she progresses in her career.
Skills and Professional Attributes
Vikki Shimoda is recognized for her strong communication skills and her ability to work effectively as a team player. She possesses extraordinary interpersonal skills and demonstrates compassion for individuals, which enhances her interactions with clients and colleagues. Her motivation and enthusiasm contribute to her success in improving organizational processes and achieving corporate objectives.