Amir Chrayah
About Amir Chrayah
Amir Chrayah is a Network Operations Center Support Analyst with extensive experience in information technology and management roles across various companies in Wisconsin. He has worked in positions ranging from General Manager to IT Apprentice, demonstrating a strong background in network support and client communication.
Work at Core BTS
Amir Chrayah has been employed at Core BTS as a Network Operations Center Support Analyst since 2021. In this role, he is responsible for managing network support requests, ensuring efficient processing of inquiries through vigilant monitoring of phone and email queues. His work involves triaging requests related to Cisco and Microsoft technologies, as well as coordinating with various engineering teams to address client needs.
Previous Experience in Information Technology
Before joining Core BTS, Amir Chrayah gained valuable experience in the information technology sector. He worked as an Information Technology Apprentice at Blackhawk Technical College for three months in 2019. Additionally, he served as General Manager at Freedom Wireless Partners Inc. from 2018 to 2020, where he managed operations and staff in Beloit, Wisconsin. His role at Mobilelink as General Store Manager from 2020 to 2021 further enhanced his management skills.
Education and Expertise
Amir Chrayah studied at Blackhawk Technical College, where he earned an Associate's degree in Information Technology from 2017 to 2019. His education provided him with a solid foundation in IT principles and practices. He possesses expertise in triaging support requests, particularly with Cisco and Microsoft systems, and has developed skills in onboarding and network support.
Career Progression
Amir Chrayah's career began in the food service industry, where he worked as a Shift Lead at Taco Bell from 2015 to 2017. He then transitioned to a role at Menards as Carryout for six months in 2017. His experience in various roles, including management positions, has contributed to his development in operational and customer service skills, leading to his current position in network operations.