Bob Ricci
About Bob Ricci
Bob Ricci is a Service Desk Supervisor at Core BTS, where he has worked since 2021. He has over 30 years of experience in various supervisory and managerial roles across multiple organizations, focusing on team development and operational improvements.
Work at Core BTS
Bob Ricci has served as the Service Desk Supervisor at Core BTS since 2021. In this role, he oversees the service desk operations, ensuring efficient support for clients. His responsibilities include managing a team and implementing strategies to enhance service delivery. Ricci's leadership focuses on fostering a collaborative environment and driving organizational improvements.
Previous Experience in IT Management
Before joining Core BTS, Bob Ricci held several positions in IT management. He worked at CDW as a Supervisor/Manager in Engineering from 2014 to 2018, where he managed engineering teams focused on storage and Windows systems. Prior to that, he served as a Regional Storage Manager at Unisys from 2006 to 2014, overseeing storage solutions across North America. His extensive experience includes roles as an Engineer in SAN Storage and Operations Supervisor at the City of Minneapolis.
Education and Expertise
Bob Ricci studied at Chippewa Valley Technical College, where he achieved a degree in Data Processing from 1980 to 1982. He also attended the University of Wisconsin-Eau Claire for a year, focusing on Data Processing and Data Processing Technology. His educational background supports his expertise in IT management and team development.
Team Management and Development
Throughout his career, Bob Ricci has demonstrated a strong ability to manage teams effectively. He has experience overseeing a team of 25 engineers at CDW Managed Services, where he focused on building consensus and initiating productive change. Ricci specializes in training and developing team members, implementing cross-training programs to enhance collaboration and technical proficiency.
Long-Term Career in Operations
Bob Ricci's career spans several decades, beginning in 1989 as an Operations Supervisor for the City of Minneapolis. He held this position for 14 years, gaining valuable experience in operations management. His career trajectory includes various roles that have contributed to his comprehensive understanding of IT operations and team leadership.