Carol Johnson
About Carol Johnson
Carol Johnson is an Information Technology Support Manager with extensive experience in IT support roles. She has worked in various capacities at Core BTS, Einstein Wireless, and Airadigm Communications, accumulating over 20 years of experience in the field.
Current Role at Core BTS
Carol Johnson serves as the Information Technology Support Manager at Core BTS. She has held this position since 2023. In her current role, she is responsible for overseeing IT support operations, ensuring that technical issues are resolved efficiently and effectively. Her leadership contributes to the overall performance and reliability of IT services within the organization.
Previous Experience at Core BTS
Prior to her current role, Carol Johnson worked at Core BTS as the Technical Support Team Lead from 2021 to 2023. During her two years in this position, she managed a team responsible for providing technical support to clients. Her experience in this role laid the foundation for her advancement to the Information Technology Support Manager.
Career Background in IT Support
Carol Johnson has extensive experience in the field of IT support. She began her career at Airadigm Communications, Inc., where she worked as a Customer Service Representative from 1996 to 1998, and later as an Operations Help Desk Coordinator from 1998 to 2002. She then transitioned to Einstein Wireless, serving as a Networks System Admin and Support from 2002 to 2005, followed by a role as an IT Support Specialist I from 2005 to 2009.
Professional Development in IT
Throughout her career, Carol Johnson has developed a strong skill set in IT support and management. Her roles have included responsibilities ranging from customer service to technical support and network administration. This diverse background has equipped her with the knowledge and experience necessary to excel in her current managerial position.