Emmanual Duncan
About Emmanual Duncan
Emmanual Duncan is a Help Desk Analyst NOC 1 currently employed at Core BTS in Madison, Wisconsin. He has a background in Information Technology and Computer Networking, holding an Associate's degree from Bryant & Stratton College, and has previously worked at Geek Squad and Catholic Charities.
Work at Core BTS
Emmanual Duncan has been employed at Core BTS as a Help Desk Analyst NOC 1 since 2021. In this role, he provides technical support and troubleshooting services to clients, ensuring efficient resolution of issues. His responsibilities include monitoring network operations and assisting users with various IT-related inquiries. His tenure at Core BTS has contributed to his expertise in network operations and customer service.
Previous Experience in IT Support
Before joining Core BTS, Emmanual Duncan worked at Catholic Charities of Madison, Wisconsin, as an Information Technology Support Specialist from 2019 to 2020. In this position, he provided technical assistance and support to staff and clients, helping to resolve IT issues. He also held a role at Geek Squad as a Consultation Agent from 2018 to 2019, where he assisted customers with technology-related inquiries in the Madison, Wisconsin area.
Consultant Program Analysis Role
Emmanual Duncan served as a Consultant Program Analyst at TeamSoft, working with American Family Insurance from 2018 to 2019. His role involved analyzing program requirements and providing insights to improve IT processes. This position allowed him to develop skills in program analysis and client consultation.
Education and Expertise
Emmanual Duncan earned an Associate's degree in Information Technology & Computer Networking from Bryant & Stratton College, completing his studies from 2016 to 2017. This educational background provided him with foundational knowledge in IT principles and networking, which he has applied throughout his career in various technical support roles.