Jacob Bishop
About Jacob Bishop
Jacob Bishop is a Senior Service Desk Analyst currently employed at Core BTS in Madison, Wisconsin. He has extensive experience in IT support, having worked in various roles at Core BTS and other companies since 2013.
Current Role at Core BTS
Jacob Bishop serves as a Senior Service Desk Analyst at Core BTS, a position he has held since 2023. In this role, he is responsible for providing technical support and troubleshooting assistance to clients. His experience in the IT field enables him to address complex issues efficiently. Prior to this role, he worked as a Service Desk Analyst 2 at Core BTS from 2021 to 2023, where he further developed his skills in customer service and technical support.
Previous Experience in IT Support
Jacob has a background in IT support, having worked at Care Wisconsin as an IT Helpdesk from 2017 to 2018. During his nine months there, he gained valuable experience in assisting users with technical issues. Before that, he held various positions at Core BTS, starting as a Service Desk Analyst from 2018 to 2021 and then advancing to Service Desk Analyst 2. His cumulative experience in these roles has contributed to his expertise in service desk operations.
Early Career Background
Jacob's career began in operations and logistics. He worked as a Warehouse Associate at MOFA Global from 2013 to 2015, where he gained foundational skills in warehouse operations. He then transitioned to an Operations Technician role at the same company from 2015 to 2016. Following that, he served as a Distribution Specialist at Alta Genetics from 2016 to 2017, further diversifying his professional experience before focusing on IT support.
Education and Training in Information Technology
Jacob studied at Madison Area Technical College, where he focused on Information Technology. He completed his studies in 2020, earning a certification as an IT - System Administration Specialist. This educational background has equipped him with the necessary skills and knowledge to excel in his current role and previous positions in IT support.