Jessica Hay
About Jessica Hay
Jessica Hay is a Client Advocate Manager with extensive experience in client relationship management within the IT services industry. She has held various roles at companies such as ePlus Technology, Carousel Industries, and Core BTS, demonstrating expertise in data center solutions and SaaS offerings.
Work at Core BTS
Jessica Hay currently serves as the Client Advocate Manager at Core BTS, a position she has held since 2021. In this role, she focuses on managing client relationships and advocating for their needs within the IT services sector. Her responsibilities include overseeing client satisfaction and retention, ensuring that services align with client expectations. Prior to this role, she worked as a Sales Operations Support Specialist at Core BTS for five months in 2021.
Previous Experience in IT Services
Before joining Core BTS, Jessica Hay worked at Carousel Industries as an Account Executive from 2019 to 2021. She also spent nine years at ePlus Technology in the same capacity from 2009 to 2018. Her earlier experience includes roles as an Inside Sales Account Manager at NEC Unified Solutions and MTM Technologies, where she developed skills in client management and sales operations.
Education and Expertise
Jessica Hay studied at Delaware County Community College, where she achieved a degree in Business from 1991 to 1993. She also attended Kutztown University of Pennsylvania, focusing on Art Education from 1989 to 1991. Her educational background supports her expertise in managing data center solutions and SaaS offerings, which are integral to her current role as Client Advocate Manager.
Client Relationship Management
Jessica Hay has a strong background in managing client relationships within the IT services industry. Her experience has equipped her with the skills necessary to advocate for client needs effectively. She has a proven track record of enhancing client satisfaction and retention through effective communication and service delivery, which are critical components of her role at Core BTS.