Kelly Allocco
About Kelly Allocco
Kelly Allocco is an Enterprise Customer Success Manager at Core BTS, where she has worked since 2021. With over a decade of experience in the high-tech industry, she specializes in customer experience management and strategic planning.
Work at Core BTS
Kelly Allocco has been serving as an Enterprise Customer Success Manager at Core BTS since 2021. In this role, she focuses on enhancing customer satisfaction and driving success for enterprise clients. Her responsibilities include managing customer relationships and ensuring that clients achieve their desired outcomes with the company's services. Allocco's tenure at Core BTS has been marked by her commitment to client-centric strategies and her ability to implement effective change management practices.
Previous Experience at Whitlock
Prior to her current position, Kelly Allocco worked at Whitlock as the National Customer Experience Manager from 2012 to 2020. During her eight years at Whitlock, she was responsible for overseeing customer experience initiatives and improving service delivery. Her role involved managing teams and processes to enhance client satisfaction across the organization. This experience contributed to her extensive knowledge of customer success strategies in the high-tech industry.
Education and Expertise
Kelly Allocco studied Business Administration at Bergen Community College, where she earned an Associate of Science (AS) degree from 1985 to 1987. Additionally, she attended Monmouth University for a year, focusing on Summer Theater. Allocco's educational background, combined with her professional experience, has equipped her with the skills necessary for effective management and strategic planning in customer success roles.
Career at Dopaco
Before her tenure at Whitlock, Kelly Allocco worked as a Corporate Sales Specialist at Dopaco from 2008 to 2012. In this role, she was involved in sales processes and customer engagement strategies. Her experience at Dopaco further developed her skills in managing client relationships and understanding customer needs within a corporate environment.
Skills and Specializations
Kelly Allocco possesses over a decade of experience in managing people and processes to drive customer success in the high-tech sector. She specializes in creative problem resolution, strategic planning, and transformational change. Allocco is skilled in escalation prevention and management, acquisition transition processes, and improving KPI metrics. Her ability to identify trends affecting client experience allows her to implement effective solutions that enhance overall customer satisfaction.