Brad Brough
About Brad Brough
Brad Brough is the Support Center Manager at Core Health & Fitness, overseeing a team of 35 employees and managing significant parts purchases and service operations. He has extensive experience in technical service and account management within the fitness industry, having held various roles at Core Health & Fitness from 2011 to 2017.
Current Role as Support Center Manager
Brad Brough has served as the Support Center Manager at Core Health & Fitness since 2018. In this role, he manages a team of 35 employees, overseeing operations that generate approximately $700,000 in parts purchases each month. His responsibilities include managing customer care supervisors and ensuring effective service delivery. He also oversees over $100,000 in services related to extended warranties, preventive maintenance, and paid service work orders.
Previous Positions at Core Health & Fitness
Brad Brough held several positions at Core Health & Fitness, including Major Account Service Manager, Technical Service Representative II, Product Support Manager, and Expedited Service Manager. His tenure at the company spanned from 2011 to 2017, during which he contributed to various aspects of customer service and technical support for commercial fitness products. His roles involved direct interaction with clients and managing service processes.
Education Background
Brad Brough studied at Clark College, where he gained foundational knowledge that supports his career in customer service and technical support. Prior to attending college, he completed his education at Camas High School.
Experience at Forward Air Corporation
Before joining Core Health & Fitness, Brad Brough worked at Forward Air Corporation as a Dock Lead from 2001 to 2011. His decade-long experience in this role provided him with valuable skills in operations management and team leadership, which he later applied in his positions in the fitness industry.
Team Management and Quality Improvement
In his current role, Brad Brough works closely with the quality group to enhance first-time case resolution statistics for specific product lines. He is responsible for interviewing, hiring, and overseeing the training of service staff and management, ensuring that his team is well-equipped to meet customer needs.