Mark Hanna
About Mark Hanna
Mark Hanna is a professional in Service Operations with extensive experience in the fitness industry. He has worked at Core Health & Fitness since 2012, holding various positions and developing solutions to improve operational efficiency.
Work at Core Health & Fitness
Mark Hanna has been working in Service Operations at Core Health & Fitness since 2018. His role involves overseeing service-related tasks for brands including Star Trac, Stairmaster, Nautilus, and Schwinn Commercial Fitness Products. Prior to this position, he held various roles within the company, including Technical Team Lead, Technical Support Representative 2, and Product Support Specialist 3. His experience at Core Health & Fitness spans over six years, during which he has contributed to operational efficiency and customer service enhancement.
Previous Experience at Wells Fargo
Mark Hanna worked at Wells Fargo as a Collections Specialist 3 from 2006 to 2010. This four-year tenure took place in San Francisco, California. His responsibilities included managing collections processes and customer interactions, contributing to the financial services sector during his time with the company.
Education and Expertise
Mark Hanna has pursued education at several institutions. He studied at Stevenson High School from 1994 to 1998. He furthered his education at Clark College, Devry University, and Freecodecamp, where he gained knowledge in various fields. Additionally, he completed courses at Trailhead by Salesforce and Treehouse, enhancing his technical skills, particularly in reporting and dashboarding solutions.
Skills in Reporting and Training
Mark Hanna has developed advanced reporting and dashboarding solutions using Excel and Salesforce. These solutions aim to enhance operational efficiency within his roles. He has also created and delivered multiple training sessions on various product lines, which have improved team knowledge and the quality of customer service.
Inventory Management Expertise
In his role at Core Health & Fitness, Mark Hanna forecasted spare parts requirements for the service department during new product introductions. This initiative optimized inventory management, ensuring that the service department was well-prepared to meet customer needs effectively.