Karishma Farheen
About Karishma Farheen
Karishma Farheen is a Salesforce Customer Support Specialist at Core10 with extensive experience in various Salesforce roles and multiple certifications.
Current Role at Core10
Karishma Farheen is currently employed at Core10 as a Salesforce Customer Support Specialist. In this role, she utilizes her extensive knowledge of Salesforce functionalities to assist clients. This position involves addressing client issues, troubleshooting, and ensuring smooth operation of Salesforce systems.
Professional Experience and Career History
Prior to her current role at Core10, Karishma Farheen worked at Clicked as a Salesforce Business Analyst for 6 months from 2022 to 2023. She was responsible for analyzing business processes and recommending Salesforce-based solutions. Before that, she served as a Jr. Salesforce Administrator at TT Electronics plc for 9 months in 2022. Her career began with DeZyre as a Customer Service Specialist, where she worked for five years from 2016 to 2021. She has also held positions at Talent Stacker and Trailhead, growing her expertise in Salesforce administration and development.
Educational Background and Salesforce Training
Karishma Farheen completed her undergraduate studies in Business/Commerce, General at Madurai Kamaraj University, earning a Bachelor's degree. She further advanced her Salesforce expertise through programs at Salesforce Talent Alliance Career Cohorts and Techbridge's Technology Career Program, where she studied Salesforce Administration, Leadership Training, and Professional Development for three months in 2021-2022.
Salesforce Certifications and Skills
Karishma holds six Salesforce certifications, including Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Business Analyst, Salesforce Certified Platform App Builder, and Salesforce Certified Service Cloud Consultant. She possesses a deep understanding of Salesforce functionalities such as Permissions, Validations, Process Automation, Record Types, and Analytical Reporting.
Community Involvement and Personal Interests
Actively involved in the Salesforce community, Karishma Farheen shares best practices and stays updated with the latest developments. Outside of work, she has a passion for chess and frequently challenges her son, who is a USCF-rated player. She also enjoys traveling and spending quality time with her family.