Jim Larkin Pmp, Pmoc
About Jim Larkin Pmp, Pmoc
Jim Larkin is a Contact Center SME/Sales Engineer at CoreDial, LLC, with extensive experience in contact center management and customer experience programs. He has held various leadership roles at companies such as First Data Corporation, Vonage, Verizon Wireless, and AT&T, and possesses a strong educational background in Marketing and Management.
Work at CoreDial
Jim Larkin has been employed at CoreDial, LLC since 2018, holding the position of Contact Center SME/Sales Engineer. In this role, he specializes in providing guidance and recommending solutions to enhance contact center and customer experience programs. He acts as a trusted intermediary between business and technical communities, ensuring effective communication and project delivery.
Previous Experience in Contact Center Management
Prior to his current role at CoreDial, Jim Larkin accumulated extensive experience in the contact center industry. He worked at First Data Corporation as a Contractor Contact Center Utilization for six months in 2016-2017. He also served as a Realization Manager at Vonage from 2007 to 2015, where he focused on optimizing contact center operations. Additionally, he held senior management positions at Verizon Wireless Wholesale Operations MVNO from 2005 to 2007.
Educational Background
Jim Larkin studied at Fairleigh Dickinson University, where he earned a Bachelor of Science degree in Marketing from 1981 to 1985. He later attended Stevens Institute of Technology, achieving a Master of Science in Management from 1999 to 2003. His educational background supports his expertise in contact center management and customer experience.
Skills and Expertise
Jim Larkin is known for his strong degree of emotional intelligence, which facilitates effective communication among team members. He is recognized as an effective negotiator and an enthusiastic advocate for change. His proficiency in utilizing both formal and informal resources allows him to deliver projects on time and within budget.
Career Progression
Jim Larkin's career spans several key roles in the telecommunications and contact center industries. He worked at AT&T as a Program Manager from 1999 to 2004, followed by his tenure at Verizon Wireless, where he served as Sr. Manager and Sr. Manager of New Business Development. His diverse experience has contributed to his current role at CoreDial.