Mike Terrell
About Mike Terrell
Mike Terrell is an Application Support Engineer at CoreDial, LLC, where he has worked since 2018. He has a background in Object Oriented Programming and extensive experience in technical support and system performance enhancement.
Work at CoreDial
Mike Terrell has served as an Application Support Engineer at CoreDial, LLC since 2018. In this role, he focuses on enhancing system performance and stability through the development of monitoring solutions using tools such as Grafana, Prometheus, ELK, and statsd. His responsibilities include engineering solutions to identify and rectify recurring issues, which significantly contributes to the overall stability of the platform. Mike also creates and tests work-arounds for critical issues, ensuring that operations proceed smoothly with minimal disruption. He participates in management and system-related meetings with senior management to stay updated on developments within the organization.
Education and Expertise
Mike Terrell studied at Penn State Abington, where he completed a Certificate in Object Oriented Programming in Java from 2016 to 2017. He also holds a Bachelor of Arts in Information Systems Management from Holy Family University. His educational background provides him with a solid foundation in programming and systems management, which he applies in his current role and previous positions.
Background
Prior to joining CoreDial, Mike Terrell accumulated extensive experience in technical support roles. He worked at ARRIS as a Lead Technical Support Analyst from 2008 to 2018, where he honed his skills in system performance and stability. His career began at Comcast, where he held various positions, including Broadband CAE III, Digital Voice Readiness Coordinator, and Commercial Ancillary Service Provisioner, from 2003 to 2008. This diverse background in technical support and systems management has equipped him with the expertise necessary for his current role.
Achievements
Mike Terrell has been recognized for his exceptional analytical skills and his ability to oversee systems from inception to deployment. His contributions to platform stability and performance at CoreDial and previous employers demonstrate his commitment to excellence in application support and technical analysis.