Sean Bartley
About Sean Bartley
Sean Bartley is an Implementation Engineer at CoreDial, LLC, specializing in customer retention for escalated and priority accounts. He has extensive experience in VoIP engineering and has contributed to training processes and technical designs within the company.
Work at CoreDial
Sean Bartley has been employed at CoreDial, LLC since 2015 as an Implementation Engineer. In this role, he specializes in managing escalated and priority accounts that are at risk, with a focus on customer retention. He is responsible for integrating new manufacturers and devices into CoreDial's platform. Additionally, he contributes to the design and development of training processes aimed at enhancing the Partner Education and Training experience. His work involves collaborating with the Support and Partner Success Team to create unique customer designs that deviate from standard procedures.
Previous Experience in Customer Service and Engineering
Before joining CoreDial, Sean Bartley held various positions in the telecommunications field. He worked as a Customer Service Lead at NetCarrier from 2009 to 2011, where he managed customer service operations. Following this, he served as a UCC Engineer at Expert Technology Associates from 2011 to 2014, focusing on unified communications. He also worked as a VoIP Engineer on a contract basis at Comstar from 2014 to 2015, where he provided VoIP troubleshooting and Asterisk maintenance.
Education and Training Background
Sean Bartley completed his high school education at Palmerton Area High School, earning his High School Diploma in 2009. His educational background laid the foundation for his career in technology and telecommunications, equipping him with the skills necessary for his subsequent roles in customer service and engineering.
Contributions to Training Processes
At CoreDial, Sean Bartley has played a significant role in improving the training experience for partners. He has guided the technical design of training styles, aiming to enhance partner understanding and education. His contributions include the design and development of a new training process for CoreDial's Partner Education and Training experience, which focuses on equipping partners with the necessary knowledge to effectively utilize the platform.