Mitchell Gammie
About Mitchell Gammie
Mitchell Gammie is a Senior Solutions Engineer based in Perth, Western Australia, with over six years of experience in customer support and technical consulting. He specializes in translating complex technical concepts for non-technical audiences and has a strong focus on enhancing customer experience.
Current Role as Senior Solutions Engineer
Mitchell Gammie currently serves as a Senior Solutions Engineer at CorePlan, a position he has held since 2024. In this role, he focuses on delivering technical solutions and enhancing customer experience through effective communication. His expertise includes translating complex technical concepts for non-technical audiences, ensuring that clients understand the solutions provided.
Previous Experience at CorePlan
Before his current role, Mitchell worked at CorePlan as a Customer Support Officer from 2022 to 2023. During this year, he provided on-site support, addressing customer inquiries and technical issues, which contributed to his understanding of customer needs and service delivery.
Professional Background in Technical Support
Mitchell has extensive experience in technical support roles. He worked at Western Power as a Desktop Support Technician for three years, and at Wesfarmers Chemicals, Energy & Fertilisers as a Service Desk Technician for eight months. His earlier positions included roles at WesTrac Cat and Zetta, where he served as a Desktop Support Technician and Associate Technical Consultant. This diverse background has equipped him with a comprehensive skill set in customer support and technical consulting.
Education and Certifications
Mitchell Gammie studied Information Technology at South Metropolitan TAFE, where he achieved a Certificate IV in IT and Networking in 2017. He also attended Christ Church Grammar School in Claremont, completing Year 12 in 2016. His educational background has provided a solid foundation for his career in technology and customer support.
Skills and Specializations
Mitchell specializes in extracting actionable insights from data to inform business decisions. He has over six years of experience in customer support, project work, tech consulting, and data analytics. His ability to collaborate with cross-functional teams has been instrumental in delivering successful project outcomes, with a strong focus on enhancing customer experience through effective communication and technical solutions.