Jamaica Swoopes
About Jamaica Swoopes
Jamaica Swoopes is a Senior Billing Assurance and Lease Administration Analyst at CoreSite in Denver, Colorado, with over a decade of experience in customer support and billing assurance roles.
Company: CoreSite
Jamaica Swoopes is currently working at CoreSite as a Senior Billing Assurance and Lease Administration Analyst. Based in Denver, Colorado, she has been with the company since 2018. Jamaica transitioned from a Client Support Representative to a Senior Billing Assurance and Lease Administration Analyst in just three years. Her role involves overseeing billing procedures and lease administration, critical responsibilities for ensuring the financial and operational integrity of CoreSite's services.
Title: Senior Billing Assurance and Lease Administration Analyst
Jamaica Swoopes holds the position of Senior Billing Assurance and Lease Administration Analyst. Her responsibilities include monitoring billing processes and managing lease agreements. This role requires a thorough understanding of financial procedures, meticulous attention to detail, and effective communication skills to ensure all aspects of billing and lease management are handled efficiently.
Education and Expertise
Jamaica Swoopes completed her high school education at Byron Syring Delta Center, achieving a High School Diploma with a focus on General Studies from 2003 to 2006. She has accumulated over a decade of experience in customer support and billing assurance roles. Her diverse expertise includes team leadership, technical provisioning, and customer relations, which she has applied in her various professional roles.
Background in Customer Support and Telecommunications
Jamaica’s professional experience is grounded in customer support and telecommunications. She began her career at Zurich North America as a CCP III. Subsequently, she worked at PGi in multiple capacities: Reservations Agent, Provisioning Specialist, and Assistant Team Lead. Additionally, she gained hands-on experience in the telecommunications sector as an Expert at T-Mobile. Her extensive background in customer-facing roles has honed her skills in communication, problem-solving, and service delivery.
Career Progression
Jamaica Swoopes has shown significant career progression. At PGi, she moved from a Reservations Agent to Assistant Team Lead over several years. She then joined CoreSite as a Client Support Representative and advanced to Billing Assurance and Lease Administration Analyst, now holding a senior position within three years. Her career trajectory highlights her ability to adapt, grow, and take on increasingly complex roles within the organizations she has been part of.