Richard Grimes
About Richard Grimes
Richard Grimes is a Customer Success Manager focused on Security Operations Centers, currently working at Coretek. He has over a decade of experience in the IT industry, particularly in healthcare and cybersecurity, and has held various leadership roles throughout his career.
Work at Coretek
Richard Grimes currently serves as a Customer Success Manager focused on Security Operations Center (SOC) at Coretek. He has been in this role since 2023, working remotely from the United States. In this position, he is responsible for ensuring client satisfaction and success in utilizing Coretek's services, particularly in the realm of cybersecurity.
Previous Experience at VMware
Before joining Coretek, Richard worked at VMware Workspace ONE as a Tier 2 Support Lead from 2014 to 2015. This role was based in Atlanta, Georgia, where he provided on-site support and assistance to clients, enhancing their experience with VMware's products and services.
Career at Prime Care Technologies, Inc.
Richard held the position of Customer Success Manager at Prime Care Technologies, Inc. from 2015 to 2020. During his five years in this role, he focused on fostering client relationships and ensuring the successful implementation of technology solutions in the healthcare sector, contributing to improved client outcomes.
Industry Experience and Skills
With a decade of experience in the IT industry, Richard has developed expertise in healthcare and cybersecurity. His career includes roles as a field engineer, customer success manager, and project manager in Software as a Service (SaaS) and Managed Service Provider (MSP) companies. He has also held various team leadership and mentoring positions, showcasing his ability to guide and support colleagues.
Personal Interests
Outside of his professional responsibilities, Richard has a diverse range of personal interests. He is engaged in virtual reality, competitive gaming, chess, and Magic: The Gathering. These activities reflect his enthusiasm for technology and strategic thinking.