Shannon Mc Cormick
About Shannon Mc Cormick
Shannon McCormick serves as the Manager of the Customer Success Team at Coretek. With a diverse background in customer success and account management, he has held various positions across multiple companies, demonstrating expertise in strategic planning and operational efficiency.
Current Role at Coretek
Shannon McCormick serves as the Manager of the Customer Success Team at Coretek, a position held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful engagement with the company's services. Her responsibilities include overseeing team performance, developing strategies to improve customer relations, and implementing processes that drive operational efficiency.
Previous Experience in Customer Success
Prior to her current position, Shannon McCormick worked in various roles that contributed to her expertise in customer success. She was the Manager of Customer Success Product Migrations at TransLoc from 2021 to 2022, where she facilitated a product migration project by aligning objectives across functional areas. Additionally, she served as Partner Success Manager at N-able from 2019 to 2021, and as an Account Manager at Global Knowledge from 2018 to 2019, focusing on customer engagement and relationship management.
Sales and Management Background
Shannon McCormick has a diverse background in sales and management. She worked as a Sales Manager at h.h. gregg from 2013 to 2014 and as an Appliance Specialist at the same company from 2011 to 2013. Her experience also includes roles as a Jewelry Consultant at ZALES JEWELERS and Goodman & Sons Jewelers, where she developed skills in customer service and sales strategy.
Educational Background
Shannon McCormick studied at Christopher Newport University, where she earned a Bachelor's Degree in Music. This educational background has contributed to her creative problem-solving skills and strategic planning abilities in her professional roles.
Professional Skills and Expertise
Shannon McCormick possesses a range of professional skills that enhance her effectiveness in her roles. Her expertise includes strategic planning, KPI evaluation, process improvement, and cross-functional leadership. She is recognized for her ability to achieve operational output with minimal resource expenditure and for consistently exceeding budgetary and performance goals throughout her career.