Annie Wood
About Annie Wood
Annie Wood serves as the Vice President of Customer Success, Brand & Content at Corsearch, where she has implemented various strategies to enhance customer experiences and improve retention rates. With a background in customer success management at multiple organizations, she has developed frameworks and tools that drive innovation and customer satisfaction.
Work at Corsearch
Annie Wood serves as the Vice President of Customer Success, Brand & Content at Corsearch since 2022. In her role, she has developed a customer segmentation framework that enhances both tech touch and high touch customer experiences. She has established a strong partnership with product teams to drive innovation and create a customer feedback loop. Wood has implemented renewal forecasting and tracking technology, providing insights into customer renewal health and risk. Additionally, she has transformed the company culture to prioritize customer experience and has successfully scaled the customer success team to renew $60 million in annual recurring revenue (ARR).
Previous Experience
Before joining Corsearch, Annie Wood held several key positions in customer success. She worked as a Customer Success Manager at MarkMonitor from 2013 to 2017 in the Boise, Idaho area. Following that, she served as a Senior Customer Success Manager at Yellowfin International for one year in Ketchum, Idaho. Wood also worked at Incopro, a Corsearch company, as Global Director of Brand Success from 2019 to 2022, where she contributed to brand success initiatives.
Education and Expertise
Annie Wood holds a Bachelor of Business Administration (B.B.A.) in Accounting from Davenport University, where she studied from 2008 to 2011. She furthered her education by obtaining a Master of Science in Administration with a focus on Human Resources Administration from Central Michigan University, completing her studies in 2012. Her educational background supports her expertise in customer success and organizational management.
Achievements in Customer Success
At Corsearch, Annie Wood has made significant contributions to customer success metrics. She improved the Gross Revenue Retention (GRR) by utilizing Net Promoter Score (NPS), Customer Satisfaction (CSAT), customer advisory boards, and business success reviews. She defined a customer health index to proactively mitigate churn and has reduced departmental expenses while driving scalable digital customer success options. Wood's initiatives have strengthened customer relationships and enhanced overall customer experience.
Global Team Development
Annie Wood has successfully grown a global customer success team at Corsearch, establishing a presence in the United States, Europe, Asia-Pacific, and the Middle East. Her leadership in team development has been instrumental in creating a cohesive strategy that aligns with the company's objectives and enhances customer engagement across diverse markets.