Jeffrey Bergsma
About Jeffrey Bergsma
Jeffrey Bergsma is a Commercial Executive at Corsearch, where he has worked since 2023 in Helsinki, Finland. He has extensive experience in customer success and trademark analysis, having held various roles in companies such as TrademarkNow and Airbnb.
Work at Corsearch
Jeffrey Bergsma currently holds the position of Commercial Executive at Corsearch, a role he has occupied since 2023. His responsibilities include enhancing client relationships and driving business growth in the Helsinki, Uusimaa region. Prior to this position, he served as an Account Manager at Corsearch from 2022 to 2023 and as a Senior Customer Success Manager from 2021 to 2022. His experience at Corsearch has contributed to the development and implementation of AI-powered tools aimed at improving trademark protection and clearance processes.
Previous Experience in Customer Success Management
Before joining Corsearch, Jeffrey Bergsma worked at TrademarkNow as a Customer Success Manager from 2019 to 2022. In this role, he focused on optimizing user experience and ensuring seamless SaaS subscription renewals. His earlier positions at TrademarkNow included Senior Trademark Analyst and Trademark Analyst, where he developed a strong foundation in client management and support. His tenure at Airbnb as a Case Manager from 2015 to 2017 further enhanced his skills in customer service and case resolution.
Educational Background
Jeffrey Bergsma studied at Avans University of Applied Sciences, where he earned a Bachelor of Commerce (BCom) in Communication and Media Studies from 2007 to 2011. He also attended Laurea University of Applied Sciences, obtaining a Bachelor's degree in Business Information Technology with a focus on Cyber Security. His educational background supports his expertise in the SaaS and legal technology sectors.
Military Service and Early Career
Jeffrey Bergsma served in the Koninklijke Landmacht as a Corporal from 2003 to 2007 and again from 2007 to 2011. This experience provided him with foundational skills in discipline and teamwork. He also worked at TeleTech as a Google Adwords Account Manager in Dublin from 2014 to 2015, where he managed online advertising campaigns. His early career included a role at R&W Traktiebatterijen Import BV as Maintenance/Sales from 2011 to 2012.
Skills and Expertise
Jeffrey Bergsma possesses a diverse skill set that includes relationship management, user training, implementation, adoption, retention, and revenue growth. His expertise is particularly tailored to the SaaS and legal technology sectors. He has been recognized for exceeding key performance indicators and client expectations in his customer success management roles, demonstrating his commitment to delivering value to clients.