Timothy Chang
About Timothy Chang
Timothy Chang is a Strategic Onboarding Manager at Corsearch, specializing in process and collaboration management across teams and departments. He has extensive experience in client services and customer ROI maximization, having previously worked at Thomson Reuters and Clarivate.
Work at Corsearch
Timothy Chang currently serves as the Strategic Onboarding Manager for Trademarks at Corsearch, a position he has held since 2023. In this role, he focuses on enhancing the onboarding process for clients, ensuring a smooth transition and effective use of Corsearch's trademark solutions. His responsibilities include managing collaboration across various teams and departments, as well as addressing the needs of clients across different time zones.
Previous Experience at Thomson Reuters
Before joining Corsearch, Timothy Chang worked at Thomson Reuters as a Premier Service Executive for the Americas from 2014 to 2017. During his three years in this role, based in Boston, MA, he provided high-level service to clients, focusing on their specific needs and enhancing their overall experience with Thomson Reuters' offerings.
Experience at Clarivate
Timothy Chang held multiple positions at Clarivate from 2017 to 2022. He served as Team Leader for Client Services US for two years before advancing to Manager of Client Service Americas, where he worked for three years. His roles involved managing client relationships and ensuring service excellence, contributing to the company's reputation for customer satisfaction.
Education and Expertise
Timothy Chang earned a Bachelor's degree in Business Administration and Management from Bridgewater State University, where he studied from 2001 to 2005. He specializes in process and collaboration management, with a strong focus on maximizing customer return on investment for complex and customizable products. He is also pursuing a CAPM certification and plans to achieve a PMP certification in the future.
Background in Customer Service
Timothy Chang began his career as an Assistant Branch Manager at Hertz from 2006 to 2007. This role provided him with foundational experience in customer service and management. His subsequent positions have built upon this experience, emphasizing training and coaching for both customers and colleagues.