Louie Ingle
About Louie Ingle
Louie Ingle is a professional in Client Services Leadership and Management with extensive experience in customer support and operations. He currently works at CoStar Real Estate Manager, where he focuses on enhancing communication and transforming customer support expectations.
Work at CoStar Real Estate Manager
Louie Ingle has been working at CoStar Real Estate Manager since 2016 in the role of Client Services Leadership and Management. In this position, he focuses on operations, client and customer service, and technical support. He is responsible for transforming customer support expectations and results, enhancing communication and transparency around support and professional services work. Louie leads a team of technical business analysts, evaluating processes, systems, talent, and knowledge management solutions to improve customer support.
Previous Experience at Citigroup, Inc.
Before joining CoStar Real Estate Manager, Louie Ingle worked at Citigroup, Inc. as a Customer Experience Project Manager from 2006 to 2014. During his eight years in this role, he operated in the Greater Atlanta Area, focusing on enhancing customer experiences and managing projects related to customer service.
Background in Customer Contact Center Leadership
Louie Ingle has extensive experience in customer contact center leadership, having worked at MBNA America Bank, N.A. from 1992 to 2005, where he held various management roles for 13 years. He also spent 11 months at athenahealth in a similar capacity from 2014 to 2015. His background in these roles has contributed to his expertise in customer support and service management.
Education and Expertise
Louie Ingle studied at Emory University for one year from 1991 to 1992, focusing on English and Philosophy. He later attended Georgia State University, where he earned a Bachelor of Arts degree in English, Philosophy, and Religion from 1992 to 1995. His educational background supports his expertise in communication and leadership within customer service environments.
Civic and Non-Profit Leadership Roles
In addition to his professional experience, Louie Ingle has held various civic and non-profit leadership roles. These positions reflect his commitment to community engagement and leadership beyond his corporate responsibilities.