Vishal Khana
About Vishal Khana
Vishal Khana is a Senior Customer Success Manager with extensive experience in franchise operations and business development. He has a strong background in implementing technology solutions to enhance efficiency and profitability for franchises.
Work at CoStar Real Estate Manager
Vishal Khana has been serving as a Senior Customer Success Manager at CoStar Real Estate Manager since 2022. In this role, he focuses on consulting with executives to implement an omnichannel operating system designed to increase franchisee revenue and royalties. His responsibilities include enhancing franchise efficiency and building customer relationships to boost profits. His current position is based in Buckhead, Georgia.
Experience at Franpos
From 2020 to 2022, Vishal Khana held the position of Director of Business Development and Partnerships at Franpos in Atlanta, Georgia. During his tenure, he specialized in integrating and streamlining operations for franchisors using the Franpos system. He was instrumental in implementing point-of-sale (POS), eCommerce, and self-delivery applications to support business growth.
Background in Operations Management
Vishal Khana worked as the Operations Manager at Holiday Inn Express for three months in 2013 in the Kansas City, Missouri area. He later served as the Director of Operations at New Acquisitions from 2015 to 2020 in Atlanta, Georgia. In this role, he managed various operational aspects, contributing to the overall efficiency and effectiveness of the organization.
Education and Expertise
Vishal Khana earned a Bachelor’s Degree in Business Administration and Management from the University of Georgia - Terry College of Business, studying from 2011 to 2015. He also holds a Bachelor of Business Administration in Marketing/Marketing Management from the same institution. His educational background supports his expertise in leveraging cloud-based SaaS platforms to optimize franchise operations and business intelligence.
Skills in Franchise Operations
Vishal Khana is skilled in developing loyalty and referral programs aimed at increasing franchise revenue. He is adept at setting up online appointment booking and gift card systems for franchises. Additionally, he is proficient in managing royalties, ACH, and recurring payments for subscription services, further enhancing his capabilities in franchise operations.